How do I book Belrose Events?

Start by reaching out via our contact page or by purchasing a package directly through our store. Once we receive your enquiry, Tetiana will be in touch within 2 business days to schedule a complimentary discovery call. Your booking is confirmed once a Service Agreement is signed and the initial deposit is received.

Do you offer a free consultation?

Yes — every prospective client is offered a complimentary 30-minute discovery call with Tetiana. This is a no-obligation conversation where we learn about your event, answer your questions, and explore whether we're the right fit.

How far in advance should I book?

For weddings and large-scale events, we recommend booking 9–12 months in advance. For corporate events and social gatherings, 3–6 months is generally sufficient. That said, we do occasionally accommodate last-minute bookings depending on availability — contact us and we'll do our best.

What is the booking deposit?

A non-refundable deposit of 30% of your total package price is required to secure your event date. The remaining balance is paid in instalments as outlined in your Service Agreement, with the final payment due 30 days before your event.

What's included in each package?

Each package page outlines exactly what's included. In general, our packages cover initial consultations, vendor sourcing and coordination, timeline management, and on-site coordination on the event day. The Grand Affair and Luxury Soirée packages include full white-glove service with custom design direction.

Can I customize a package?

Absolutely. Our packages are designed as starting points, not rigid boxes. During your discovery call and planning process, we'll tailor the scope to fit your specific event, guest count, and vision. Add-on services are also available to supplement any package.

What are your add-on services?

We offer a wide range of add-ons including photography coordination, videography coordination, floral design upgrades, custom décor and styling, lighting design, entertainment booking, custom stationery, transportation logistics, photo booth experience, welcome gift bags, day-of coordination, and virtual/hybrid event setup.

Can I purchase just a day-of coordination service?

Yes. Our Day-of Coordination add-on is available as a standalone service for clients who have already planned their event but want a professional to manage the day itself. Contact us to discuss your specific needs.

Where do you work?

We are based in Toronto and primarily serve the Greater Toronto Area, including Mississauga, Brampton, Markham, Richmond Hill, Oakville, and Burlington. We also take on events across Ontario and throughout Canada for destination events. Travel beyond the GTA may incur an additional fee, which will always be communicated upfront.

Do you speak languages other than English?

Yes — Tetiana is fluent in both English and Ukrainian, and is comfortable serving clients in either language.

How many events do you take on at once?

We intentionally limit the number of active events we manage to ensure every client receives Tetiana's full attention and the highest quality of service. We will never overbook — if we cannot give your event the care it deserves, we will tell you honestly.

What payment methods do you accept?

We accept e-transfer, credit card (via Shopify Payments), and wire transfer. All prices are in Canadian dollars (CAD) and include applicable HST where required.

What is your cancellation policy?

The initial 30% deposit is non-refundable. For cancellations made 90 or more days before the event, 50% of amounts paid beyond the deposit may be refunded. Within 30 days, no refund is issued. See our full Refund & Cancellation Policy for all details.

What if my event needs to be postponed?

We understand that life happens. Postponements made 90 or more days before the event are transferred to the new date at no additional fee (subject to availability). Shorter notice may incur a postponement fee. See our Refund & Cancellation Policy for full details.

I bought a package through your Shopify store — what happens next?

You'll receive an automated order confirmation immediately. Within 2 business days, Tetiana will contact you to schedule your discovery call and begin the onboarding process. Your booking is not confirmed until a signed Service Agreement and deposit are in place.